Categories

Technology Solutions

For optimized, secure transactions

BPM Services

For maximum productivity & ROI

Call Center Services

For improved customer engagement

Debt Recovery Services

For preserving all risk dimensions

 

Sector solutions

Our proposition for Telecommunications providers

Mellon is an established IT integrator and BPO services provider that cooperates with global technology leaders to serve organizations with strong consumer business in the region of Central and SE Europe. Since 1994 we are providing organizations with a range of award-winning solutions and services that enhance customer engagement, whilst improving productivity and reducing operational costs.

For the telecommunications sector in particular, Mellon has put together a portfolio of bespoke solutions and services aiming to improve revenues and profitability, by helping carriers to decrease customer churn, deliver better customer services and gain sustainable advantage.

Our Telecom portfolio includes solutions for customer-carrier communications across different channels (telephone, web, mail etc), for top-up services and loyalty schemes at the point of sale, and for CRM applications. It also includes a set of outsourcing services to complement an organization’s existing processes and resources.