What differentiates Conceptus Debt Collection Software from other collections systems and applications is that it has been developed by a leading collections agency and thus incorporates unique insight, know‐how and experience deriving from years of operation and use of contact center and collections systems.
As enterprises seek to transform themselves into leaner, smarter and more nimble players, they’re benefiting from a convergence of trends in business, IT and telecommunications to address new business realities in the contact center. Mellon’s Contact Center Pay-as-a-Service proposition takes advantage of a cloud computing environment to allow businesses to subscribe to and rapidly deploy core applications, with easier manageability and less maintenance, and adjust more readily to fluctuating and unpredictable business demand.
Provides customisable solution that can be up and running within hours, with little to no capital investment. Contact Center decision makers are able to scale up or down based on demand, they can optimise their resources and save time and money.
Contact centers have a very volatile environment where human resources play an important role.
In order to achieve the contact center goals, meet service levels, customer satisfaction, performance, and so on managers need to plan, effectively manage, and optimize the workforce.