In Person Web Collaboration Software

Co-browse
Co-browsing is a bit like screen sharing, but it’s limited to the browser and requires no download. With UNBLU co-browsing showing customers around your website is quick and easy.

Live chat
Use live chat to get in touch with people on your website and point them in the right direction.

Browse Documents and Public Websites
Send and share documents, look at any public website together like if you were in the same room, but without the travel.

Video Conferencing

Mellon partners with Vidyo to offer everything an organization needs to deploy Video Conferencing; from Cloud Services to core infrastructure to solutions that video-enable any device or application.

 

The Vidyo Experience
Vidyo runs on the devices you’re using now from smart phones to tablets, desktops to video room systems, bringing HD-quality video and content to every participant.

Conceptus Debt Collection Software

Why Conceptus?

What differentiates Conceptus  Debt Collection Software from  other  collections  systems  and applications  is  that it has  been  developed  by  a  leading  collections  agency  and  thus  incorporates unique  insight,  know‐how  and experience deriving from years of operation and use of contact center and collections systems.

Conceptus Today

Contact Center Pay-as-a-Service

As enterprises seek to transform themselves into leaner, smarter and more nimble players, they’re benefiting from a convergence of trends in business, IT and telecommunications to address new business realities in the contact center. Mellon’s Contact Center Pay-as-a-Service proposition takes advantage of a cloud computing environment to allow businesses to subscribe to and rapidly deploy core applications, with easier manageability and less maintenance, and adjust more readily to fluctuating and unpredictable business demand.

Cloud Services

Provides customisable solution that can be up and running within hours, with little to no capital investment. Contact Center decision makers are able to scale up or down based on demand, they can optimise their resources and save time and money.

  • No capital investment
  • Complete Contact Center Solution
  • Pay per Agent, channel and day/week/month
  • Without the need for additional system software

Workforce Management

Contact centers have a very volatile environment where human resources play an important role.
In order to achieve the contact center goals, meet service levels, customer satisfaction, performance, and so on managers need to  plan, effectively manage, and optimize the workforce.