Mellon is committed to offering the most advanced, cost-effective hardware and software solutions, designed to streamline the business operations of its customers while increasing productivity and efficiency now and into the future. To achieve this Mellon has enhanced its portfolio with world-class support services that aim to maximize the value of our solutions and the return of its customers' investments.
 
Software Development & Customization
  • Expert consulting 
  • Project management 
  • Training
  • Custom solution development
  • Systems integration
  • Software maintenance and upgrade
  • Help-desk support
    
Technical Support
  • Field Services
  • Local support for fast, reliable service 
  • Nationwide network of technical experts 
  • Computerized tracking, service diagnostic tools and communications systems 
  • Parts and consumables stocked at convenient locations for fast delivery
  • Flexible service plans
  • Help-desk support
 
Value Added Service Plans 
  • Easy access to service engineers and parts support
  • Unsurpassed materials management and application expertise 
  • Customized, precision maintenance plans
  • Competitive response times
  • Remote System Support (where applicable)
  • Around-the-clock, escalation management
  • Expert 'hands-on' training and custom training programs with sector specialists 
 
Specialized Consulting & Support Services
Mellon has become a technology leader developing unique know-how in payment technologies. This is a result of the Group’s long cooperation with global technology leaders [Gemalto, Diebold, Thales etc], and its commitment to provide customers with solutions and services that meet their needs 100%. Mellon’s ability to acquire certifications for meeting the strictest international standards, such as EMV and PCI, underline its technological expertise. To that end, the company provides to its customers:
  • Specialized consultants from world leaders in technological innovations
  • Experienced internal associates that provide locally guidance and support before, during and after the implementation of the project.
  • Consulting services and training on big-scale and demanding projects that require specialized know-how, technology convergence and extensive systems integration, e.g. EMV migration.

Mellon has extensive knowhow of the entire transaction lifecycle in both issuing and acquiring

Mellon offers proven certified solutions for optimized and secure transactions across all industries and functional areas

Mellon has achieved many country firsts across the Central & South-Eastern Europe

Mellon's software and technical experts ensure seamless deployment and integration with existing infrastructures and host systems