Contact centers have a very volatile environment where human resources play an important role.
In order to achieve the contact center goals, meet service levels, customer satisfaction, performance, and so on managers need to  plan, effectively manage, and optimize the workforce.

  • Teleopti CCC is a sophisticated multi-dimensional mechanism for managing many contact channels, media and skills, virtual contact centres and agents.
  • Customisable Configuration: Support your complex and dynamic business
  • Accurate Forecasting: Know what to expect and avoid surprises
  • Optimised Scheduling: Cut costs by using resources to their full potential
  • Reporting and Business Intelligence: Analyse performance in order to improve your business
  • Intraday Management: Put invaluable real-time data at your team leaders’ fingertips
  • Employee Empowerment and Communication: Lifestyle scheduling for work-life balance

Benefits

  • Be prepared for the demands of the business 
  • Improve operational efficiency 
  • Reduce administration and manual handling 
  • Improve speed of answer and service levels 
  • Enhance performance 
  • Reduce staff turnover 
  • Empower employees 

Mellon has extensive knowhow of the entire transaction lifecycle in both issuing and acquiring

Mellon offers proven certified solutions for optimized and secure transactions across all industries and functional areas

Mellon has achieved many country firsts across the Central & South-Eastern Europe

Mellon's software and technical experts ensure seamless deployment and integration with existing infrastructures and host systems