Mellon POS Managed Services leverage the combined knowledge of more than 30 customer installations across CESEE to bring unparalleled expertise and industry knowledge. By outsourcing the management of your POS estate to Mellon, you benefit from a dedicated team of experts working within a Service Level Agreement (SLA) to deliver real customer value and secure protection.

We are focused not just on delivering an efficient day-to-day operation, by continuously measuring both the quality of the products in the field and our effectiveness in resolving problems quickly and efficiently. Our record in that respect is excellent, which translates to less disruption for the terminal holder, a reduced need to swap problematic terminals and increased customer satisfaction.

Help Desk Support
Our help desk support services are available 24/7 365 days a year, with experienced staff, based in-house. We provide a first class service to both your merchants and to your operational and sales teams by ensuring that we understand your business and work in partnership with you to deliver service excellence at all times.

Project Management & Support
Our specialized technical support and software teams are capable to support all types of POS terminals, independent of manufacturer, to ensure that any projects, new software roll outs or upgrade programmes are delivered in a professional manner and to agreed timescales and deliverables.

Repair and Refurbishment
Our technical support facilities have readily available spare parts and consumables as well as replacement terminals, to ensure that there is minimum interruption for the merchant and no additional cost to you.

Estate Management
With a strong in-house team and an extensive network of trusted partners, Mellon is able to provide delivery, installation and collection services along regular reports to ensure our customers always know where their assets are and that they obtain an optimum cost of ownership.

Logistics
Mellon’s storage, configuration and dispatch facilities are securely controlled to meet PCI regulations. Each product is individually customised prior to shipping to merchant premises and tracked through to receipt.