Athens, 10 May 2017 - Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, successfully completed acquisition of Interactive Intelligence at the end of 2016. Today, Genesys is announcing its intent to support and expand cooperation with long-time Interactive Intelligence partner Mellon Group of Companies.
Genesys has developed best-in-class customer experience capabilities as recognized by leading industry analysts. The company serves over 10,000 customers in more than 100 countries supporting over 25 billion customer interactions per year. By combining the Genesys and Interactive Intelligence product portfolios, Genesys is able to support customers of any size, geography or industry with the most complete portfolio available in the cloud and on-premise.
“With this announcement, Genesys ushers in a new era in customer experience,” said Paul Segre, chief executive officer of Genesys. “The combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on delivering exceptional customer experiences at scale, around the world.”
Mellon Technologies, a strategic member of global Genesys partner family, aims to bring cutting-edge customer experience solutions to organizations across not only Greece, but also the Cypriot, Macedonian, Albanian, Bulgarian, Romanian, Serbian, Polish and Ukrainian markets. PureConnect (ex Interactive Intelligence portfolio) will be accessible in the region via Mellon Technologies and will be focused on Commercial market.
“Mellon’s experience and local expertise combined with the comprehensive product portfolio of Genesys form a unique offer for the local markets. This partnership brings together world-leading all-in-one solutions for customer care and professional support that directly address our customers’ needs,” commented Apostolos Kemos, Genesys sales director for Central South East Europe.
“Contact centres face big challenges related to infrastructure, budget and processes management. Our partnership with Genesys underscores Mellon’s strong commitment to continuously support our customers by offering the best breed of contact centre solutions,” said Nikos Kounoupas, Business Unit Manager at Mellon Technologies.
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in ... hiv skin rash skin rashes in children on face in adults on hands on both cloud and on-premise customer engagement solutions. Visit www.genesys.com.
About Mellon Technologies
Mellon Technologies, parent company of Mellon Group of Companies, is one of the largest Greek IT companies with offices in Central and SE Europe, Cyprus, Turkey and Egypt. Mellon’s offering consists of solutions and services that facilitate customer interactions and transactions. Our offering addresses the needs of organizations with strong consumer business to operate more efficiently and competitively, representing international leading companies such as Gemalto, Ingenico, Diebold, Fiserv, NemoQ, Experian, Robur, THALES e-security, Matica Systems, NEC etc. Mellon has been benchmarked and awarded by top international organizations including Europe's 500 Entrepreneurs for Growth, Best Workplaces, European Business Awards and Contact Center World Awards. For more information, visit www.mellongroup.com
Head of Marketing, Mellon Group of Companies
74A Pireos Street, 185 47 Piraeus, Greece
tel +30210 37 27 752, fax +30210 32 23 694