The Group

The Group

OUR PROFILE

Established in 1994, Mellon is a leading multinational group with offices in Central and SE Europe, Cyprus, Turkey and Algeria. For over two decades, we have been leading the way in technology and outsourcing.

We work seamlessly as one organization offering our clients the same quality of service, wherever they are based. The group maintains a matrix structure, which enables all of the group’s companies to take advantage of a centralized pool of specialized skills and know-how.

OUR OFFERING

At Mellon, we don’t just offer solutions and services; our holistic approach delivers real value and transforms the business of our clients by facilitating customer interactions and transactions, improving their operational efficiency and boosting their competitiveness.

Technology Solutions
Technology Solutions

Mellon represents leading vendors, such as Ingenico, Gemalto, Diebold-Nixdorf, Thales, Genesys, Fiserv and Nemo-Q and offers value-added technical support and customized software solutions that shape the payments landscape.

Contact Centre Services
Contact Centre Services

Mellon is a top omnichannel customer experience provider covering both inbound and outbound campaigns in three key areas: collections, telemarketing and customer support, along eith a wide range of complementary services.

Business Process Management Services
Business Process Management Services

Mellon offers BPM services that draw from specialized know-how, processes, expert human resources and cutting-edge technologies to meet the ever changing needs of various industries including telecommunications, financial institutions, insurance and retail.

CERTIFICATIONS
CERTIFICATIONS
ISO 9001
It provides guidance on how to ensure that the quality of products and services is consistently improved
ISO 27001
It provides guidance on how to manage the security of assets including people, processes, IT systems or third-party information
ISO 26000
It provides guidance on how to operate in an ethical and transparent way that contributes to the health and welfare of society
WEEE
An EU Directive that aims at improving the environmental management of waste electrical and electronic equipment
AWARDS
Mellon has been recognized for its international footprint, innovative technologies, superior quality of services, culture and people practices. We are proud to have been awarded by top international organizations, including Europe’s 500 Entrepreneurs for Growth, Best Workplaces, Contact Center World Awards and European Business Awards.
2002

Mellon Technologies receives the International Quality Crown Award in recognition of its outstanding commitment to quality and excellence

Mellon Technologies is included in the Europe’s 500 list with the 500 fastest growing companies in Europe, regardless of sector

2006

Mellon Contact Services (then Mellon Collection Services) is included in the top 100 of the 500 fastest growing European companies of the Europe’s 500 list

Mellon Technologies is nominated at the ‘The International Business Awards’ category of The Stevies for its international business activities

2007

Mellon Romania scoops 4 awards at the 2nd Annual Contact Center World Awards, 'Best of the Best in EMEA'

Fintrust receives the International Award For Prestige And Quality from Actualidad

Mellon Contact Services (then Mellon Collection Services) is included in the top 20 of the Best Workplaces Hellas list

2007

Mellon Group of Companies, represented by Nicos Petrakopoulos, President and Managing Director of the Group, is placed among the ten finalists of the 2008 European Business Awards’ «The Entrepreneur of the Year» category

The outstanding employment and business growth of Mellon Financial Products Support and Mellon Contact Services (then Mellon Collection Services) earns the two companies a place in the 2007 Europe’s 500 List

2008

Mellon Technologies was awarded during the Greek ICT Awards of the 10th Greek ICT Forum

Mellon Group of Companies receives the bronze award under the category 'Best Community Spirit' of the 3rd Annual Contact Center World Awards - EMEA region

Mellon Contact Services (then Mellon Collection Services) was ranked 12th in the top 20 of the 2008 Best Workplaces Hellas list

2009

Mellon Poland receives the prestigious Ruban d’ Honneur accolade under the category “The Atradius Growth Strategy of the Year Award” of the European Business Awards 2009

2010

Mellon Technologies was awarded at the Horizon Trophy competition organized by Credit Agricole to honor suppliers who have taken noteworthy initiatives in the area of sustainable development

Mellon Contact Services receives the bronze award under the category 'Best Contact Center (250+) of the 5th Annual Contact Center Worlds Awards - EMEA region

2011

Mellon Ukraine was awarded at the Ukrainian Competition “Professional Award In Banking Technologies, Equipment And Services – 2011” at the category "Best Equipment For Plastic Card Personalization

Mellon Romania was distinguished under the categories Best Outsourcing Partnership and Best in Customer Service in the Contact Center World Awards (CCWA) - EMEA region

The outstanding employment and business growth of Mellon Romania and Mellon Poland earned the two companies a place in the 2010 Europe’s 500 List

2012

Mellon Bulgaria was distinguised under the category Best Outbound Campaign in the Contact Center World Awards - EMEA region

Mellon Poland was distinguised under the category Best Outbound Campaign in the Contact Center World Awards - EMEA region

2013

BlueSphere was distinguished under the category Best Outbound Campaign at the Contact Center World Awards - EMEA region

Mellon Poland was a finalist under the cateogry Best BPO Firm of the Year of the first Poland Outsourcing and Shared Services Awards

2013

Mellon Solutions was distinguished under the category Best Community Spirit at the Contact Center World Awards - EMEA region

Mellon Poland was distinguished under the category Best Outsourcing Partnership at the Contact Center World Awards - EMEA region

2014

Mellon Poland scooped 3 awards, two of them along with mbank for Best Outbound Campaign and Best Outsourcing Partnership

2015

Mellon Technologies was awarded at the Greek Exports Awards for its international activity

2016

Mellon Solutions has been selected as a National Champion in European Business Awards representing the country in The Award for Customer Focus

Mellon Technologies scooped 2 awards at the Business IT excellence Awards under the categories International Activity and Software Provider

2016

Mellon Technologies was distinguished under the category Mobile Banking Applications at the Mobile Excellence Awards

Mellon Technologies was awarded by Eurobank & Grant Thorton with the “Growth Driver 2016" prize for its exceptional performance

2017

Mellon Technologies has been listed among the "Diamonds of the Greek Economy 2016"

Mellon Poland along with mBank won two awards at the Contact Center World Awards, one Gold for the best Outbound Campaign and one Silver for the best Outsourcing Partnership

2017

Mellon Technologies scooped two awards at the Business IT Excellence Awards under the categories Specialized Solutions for Specific Industries and Corporate Social Responsibility

Mellon Poland received the “Gepard Biznesu 2016 / Business Cheetah 2016” award by the Institute of European Business

2018

Mellon Technologies scooped three awards at the Business IT Excellence Awards under the categories Internationl Activity, New Jobs Creation and Corporate Social Responsibility

BUSINESS ASSOCIATES
ingenico GROUP DIEBOLD NIXDORF gemalto NEC THALES MATICA TECHNOLOGIES GENESYS altitude software fiserv STRANDS NEMO QUEUE i-design LG CIMA EURONOVATE EFFECT experian NEOPOST nexus ROBUR unblu Vidyo FireKing nbs TECHNOLOGIES PANINI PINGuard dz card Verifone verisoft CRM COM
MEMBERSHIPS
Pro Progressio Group
Pro Progressio Group
The Federation of Hellenic Information Technology & Communications
The Federation of Hellenic Information Technology & Communications
Hellenic Network for Corporate Social Responsibility
Hellenic Network for Corporate Social Responsibility
Athens Chamber of Commerce and Industry
Athens Chamber of Commerce and Industry
Hellenic Institute of Customer Service
Hellenic Institute of Customer Service
Hellenic Association of Debt Management Companies
Hellenic Association of Debt Management Companies
Federation of European National Collection Associations
Federation of European National Collection Associations
Hellenic Association of Mobile Application Companies
Hellenic Association of Mobile Application Companies
American – Hellenic Chamber of Commerce
American – Hellenic Chamber of Commerce
Franco – Hellenic Chamber of Commerce
Franco – Hellenic Chamber of Commerce
Hellenic Business Council in Bulgaria
Hellenic Business Council in Bulgaria
American Chamber of Commerce in Bulgaria
American Chamber of Commerce in Bulgaria
Economic Chamber of Macedonia
Economic Chamber of Macedonia
Romanian Management Association of Commercial Debts
Romanian Management Association of Commercial Debts
Romanian Association of Electronic Payments
Romanian Association of Electronic Payments
REFERENCES
REFERENCES
Capitalizing on the experience of the banking sector, Mellon has evolved across many industries, gaining additional capabilities and expertise through their diversity. With a proven track record in technologies and services that increase operational efficiency and enhance customer engagement, Mellon has established trusted relationships with local and international companies of all sizes.
CUSTOMERS
AIK Banka
ALB telecom
ALPHA BANK
attica bank
Auchan
AVON
AXA
BACB
BCR
BANCA INTESA
BPB
Bank of Cyprus Group
Bank Zachodni WBK
BKT
Borika Bank Service
BRD
Cardlink
Carrier
CaSys
CCB
Citi
COMARCH PARTNER
COMARCH
COOPERATIVE CENTRAL BANK
COSMOTE e-value
COSMOTE
EAC
EVN
EVO PAYMENTS INTERNATIONAL
First Data
Forthnet
Hamilton Sundstrand
HELLENIC BANK
InfoSoft Systems
JCC
JUBANKA
KBM
Komercijalna Banka
Eurobank
mBank
MetLife
NATIONAL BANK OF GREECE
NLB Banka
BNP Paribas
PayU
PIRAEUS BANK
Pratt & Whitney
ProCredit Bank
Quipu
Raiffeisen BANK
RCB
Santander
Silk Road Bank
SOCIETE GENERALE
Sparkasse Bank
telenor Banka
TEXIM BANK
Tokuda Bank
Unex Bank
UNIBank
UniCredit Group
UnionBank
URSUS Breweries
VIVACOM
Vojvodjanska Banka

Life at Mellon

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