Contact Centre Services

As an integral part of Mellon Group of Companies comprehensive portfolio, our contact centre services leverage Mellon’s core competences including cutting-edge technology and high level IT developments, expertise in human capital management, extensive know-how and effective operational processes; all delivered in the most efficient way to meet the highest requirements.

• Customer Acquisition & Retention Services
• Customer Care Service
• Call Centre Support Services
• Help Desk
• Back Office & Other Complementary Services

• 9,5 years of cooperation per customer
• 75% of our customers have increased the volume of assigned projects
• 87,5% of our customers rank us 1st or rarely 2nd in performance
• 90.36% CSAT score of our customers
• 1200+ Employees
• 150 active projects
• 65 million+ outbound calls/year
• 10 million+ inbound calls/year
• 10 sites

• Inbound & Outbound campaigns
• Near-shore & off-shore operations
• 24/365 operation
• Multilingual services (20+ Language capabilities)
• Live agent & IVR capabilities
• Multi channel (phone, web chat, email, fax, sms, social media)
• CoB plans for all call centers
• Certified operations
• Internationally awarded services