Self Service Solutions

Self Service Solutions

Seamless Self-Service, Smarter Customer Experiences

In today’s fast-paced world, customer expectations are higher than ever. They demand convenience, speed, and accessibility—all without the limitations of traditional service points. Mellon’s Self-Service Solutions provide the perfect balance between digital efficiency and physical presence, empowering businesses to deliver exceptional experiences without increasing operational complexity or costs.

Our self-service solutions are designed to help banks, telecom providers, governments, and retailers extend their reach, offering customers a hassle-free way to complete essential tasks—anytime, anywhere.
Our self-service solutions are designed to help banks, telecom providers, governments, and retailers extend their reach, offering customers a hassle-free way to complete essential tasks—anytime, anywhere.
SELF-ORDERING KIOSK
Mellon, in partnership with LG, introduces the LG Self-Ordering Kiosk, a cutting-edge solution designed to redefine customer interactions and optimize business operations. Engineered to enhance efficiency and elevate the customer journey, this self-service kiosk seamlessly integrates into restaurants, hotel lobbies, retail stores, and various hospitality environments.

A Future-Ready Solution for Every Industry

Whether used in quick-service restaurants, hotel receptions, or retail checkouts, the LG Self-Ordering Kiosk adapts effortlessly to different business environments, delivering a modern and customer-centric experience. It’s not just a self-service station—it’s a strategic investment that enhances business operations, drives revenue, and fosters customer loyalty.

 

Model Name: LG Self-ordering Kiosk 27KC3PK-C
1. Aesthetic Excellence Meets Functionality

Designed with a sleek interior-fit design in calming beige tones, the kiosk blends harmoniously into any business setting, creating a sophisticated and inviting atmosphere. The 27-inch high-brightness display ensures crystal-clear visuals, enabling customers to easily browse menus, view promotional content, and place orders effortlessly. When in standby mode, it doubles as an advertising screen, providing a valuable communication channel for businesses.

1. Effortless Ordering with a Superior Touch Experience

The LG Self-Ordering Kiosk is equipped with advanced in-cell touch technology, offering ultra-responsive and precise touch interactions. Every tap is registered with accuracy, ensuring a seamless ordering process that minimizes wait times and enhances customer convenience. Maintaining the kiosk is effortless, thanks to its innovative drawer-type design. Essential components such as the receipt printer and card reader can be accessed and serviced with ease, without the need for complex disassembly, reducing downtime and operational disruptions.

3. Smarter Transactions with Multiple Payment Options

Customer convenience is at the core of the LG Self-Ordering Kiosk. The system supports multiple payment methods, including:

  • Barcodes & QR codes for mobile payments

  • IC Chip and MST cards for secure transactions

  • Built-in receipt printer for seamless order processing

04. Revolutionizing Business Operations

Increased Operational Efficiency

By streamlining order-taking, the kiosk allows businesses to reduce wait times, optimize resource allocation, and free up staff for customer engagement. This translates to a more personalized service and improved customer satisfaction.

Error-Free Ordering & Visual Menus

A fully digital and visual menu ensures that orders are placed with accuracy, eliminating miscommunication and reducing errors. Customers can easily browse selections, customize orders, and confirm their choices before checkout.

Partner with Mellon & LG for Smart Self-Service Solutions

Mellon is dedicated to providing innovative, technology-driven solutions that enhance customer interactions and operational efficiency. The LG Self-Ordering Kiosk is a testament to this commitment, offering businesses a future-proof, high-performance self-service solution.

Upgrade your business today and stay ahead in the era of customer-centric innovation. Contact us to learn more!

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ATM ADVERTISING
joono is i-design’s groundbreaking, end-to-end software solution that enables you to take full control of your digital customer engagement strategy and places the ATM at the heart of your multi-channel marketing mix.

joono enables seamless multi-channel customer engagement across digital channels (including mobile and internet), by providing a single, central interface that delivers and manages all your end-point communications, seamlessly and easily.

Benefits

  • Generate scalable revenue via own or third-party advertising
  • Maximize impact and effectiveness through intelligent segmentation, targeting and dynamically interactive features
  • Enrich customer engagement with Built-in on-screen prompts and dynamic receipt printing
  • Measure the performance and success of your campaign with dynamic real-time monitoring and reporting capabilities
  • Fill the gap between your CRM system and customer facing touch-points, by providing a sophisticated and engaging digital delivery cross-platform
ATM ADVERTISING
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ATM ANTI-SKIMMING
Mellon offers ACG’s most sophisticated anti-skimming device in the market.

Security

Dual Action Protection: Detection & Jamming.

Versatility

A stand-alone solution compatible with all major OEM-ATM brands; NCR, Wincor, Diebold, Hyosung & Triton, etc. The ECS4-in-1 is also deployable on both Commercial & Retail Fuel Pumps as well as Ticketing Kiosks & other unattended Payment Terminals.

Differentiation

The only stand-alone solution with photo-sensing detection technology (dual sensors). The dual sensors detect foreign objects, sense light, reflection and movement and help with the self-calibration needed to avoid false alarms commonly associated with Electro-Magnetic sensors that pick up disturbances from cell phones, jewelry & other metal objects. ECS4-in-1 runs a 5-Cycle verification process to determine the presence of a potential skimmer.

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ΑΤΜ PROTECTION
Mellon has partnered with MIB to offer financial institutions innovative solutions to prevent attacks against the ATMs with the introduction of explosive material through the banknotes presentation area.

 

01. SID

SID (Security Interlock Device) is an anti-burglar device managed by an electronic logic that interacts with the ATM and supports in security each operation of banknotes distribution. The system enables a real physical interlock, closing the safe behind the presenter during banknotes transit. SID allows the opening of the shutter, to the client side, after checking the affected area. In addition, SID protects the passage to inside the safe even if the thieves use cloned cards.

02. SPP

The device SPP - Security Push Plate was developed to counter attacks conducted with solid explosives, which were introduced in the safe of the ATM through the banknotes presentation area. In case of forcing or not assistance of the servo-motor, the thrust on the push plate activates a block in the access to the safe area of banknotes presentation.

03. AGS

AGS (Anti Gas System) is a security device against attacks to ATM with free gas. The device activates the gas before the quantity inserted becomes deflagrating. A pressure sensor detects variation inside the safe and in case of detection, it activates a flame inhibitor module, during programmable time bands.

04. SecurBancomat

SecurBancomat is an integrated system of banknotes neutralization for ATMs (IBNS – Intelligent Banknotes Neutralization System), which is a deterrent against burglary attempts. In case of attack to the ATM, SecurBancomat stains, with indelible ink, banknotes contained in the cassettes, making them unusable.

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ATM CYBER PROTECTION
Checker ATM Security from GMV is a world-class cybersecurity product specifically designed for ATMs and Kiosks. Checker will help you protect your ATMs from logical fraud while meeting applicable PCI-DSS requirements quickly and effectively, even for unsupported versions of the ATM Operating System.

Features

  • Cybersecurity product specifically designed for financial self-service networks. It provides a highly secure software environment for multivendor ATM estates ranging to thousands of ATMs with minimum impact in ATM operations.
  • Preserves the integrity of the Operating System, ensures rigorous process authentication and authorization, rejects unauthorized network connections, restricts access to sensitive information, controls unauthorized devices from being connected to the ATM and blocks any malicious software, among many other features.
  • Includes a dashboard to present cybersecurity-related status for large networks in a simple way, features centralized monitoring and management functionalities.

Currently checker ATM Security protects over 130,000 ATMs for more than 40 customers in more than 30 countries worldwide. It runs smoothly in multivendor networks with over 10,000 ATMs and has been proven in ATMs from all major manufacturers for more than ten years.

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