Outsourcing Services

Outsourcing Services

Organizations from all sectors trust our outsourcing services to reduce costs, improve productivity, increase agility and free up valuable resources.

  • Minimize business risk
  • Free up internal resources for mission-critical activities
  • Focus on core business and gain a competitive edge with sophisticated technology and people
  • High quality services tailored to the needs of each specific industry and client
  • Benchmarking to world-class process performance
  • Access to world-class capabilities
  • Innovative solutions evolved from extensive expertise across the region
  • Accelerate migration to new technology
Business Process Outsourcing
Business Process Outsourcing
Real success lies in true partnerships and collaboration

Mellon undertakes projects that optimize its customers’ business processes, freeing valuable resources and providing world class service when and where the need arises.

Digitization

Investing on cutting edge technology (advanced workflow and document management applications, heavy duty scanners and OCR), Mellon provides data entry, digitization and data migration solutions and secures the continuity and security of data.

Data Entry – Data Cleansing

Mellon has developed methods and techniques in order to propose smart solutions for data collection, necessary for the normalization and cleansing of databases for the organization and reduction of corporations’ operational cost.

File Management

Mellon fully undertakes the management of its customers’ files and historical documents, including cataloging, filing, digitization, and creation of corresponding databases.

Document Processing

Mellon undertakes the secure, timely and accurate processing of documents and vouchers, including checks and invoices, on behalf of its customers.

HR Outsourcing
HR Outsourcing

Mellon supports people-intensive projects with the right professionals, helping its customers increase efficiency and speed of response. We tailor-make our offering specifically to your needs including the following services:

  • Recruitment, assessment and selection
  • Payroll and benefit administration
  • Administration of the whole employment lifecycle e.g. contract management, exits etc
  • Rewards and benefits
  • Compliance with employment legislation
Security Services
Security Services

In Greece, Mellon has created a business unit providing specialized security services to address the pressing need of companies to limit, or proactively deter incidents that might damage both their tangible and intangible assets. The deployment of modern prevention policies helps prevent the consequences from criminal activity that might affect a company’s property, employees, visitors but also its reputation. These services include:

  • Design of security policy in cooperation with the client
  • Safekeeping of business premises with discretion and professionalism
  • Implementation and coordination of security policies and procedures to protect the assets of the client, its employees, customers and visitors
  • Immediate report of any potential threat or any non – compliance issue to the security policies of the client
  • Evaluation and notification of security threats
  • Physical security controls
POS Managed Services
POS Managed Services

Mellon POS Managed Services leverage the combined knowledge of many installations across CESEE to bring unparalleled expertise and industry knowledge. By outsourcing the management of your POS estate to Mellon, you benefit from a dedicated team of experts working within a Service Level Agreement (SLA) to deliver real customer value and secure protection.

  • Help Desk Support
    Our help desk support services are available 24/7 365 days a year, with experienced staff, based in-house. We provide a first class service to both your merchants and to your operational and sales teams by ensuring that we understand your business and work in partnership with you to deliver service excellence at all times.
  • Project Management & Support
    Our specialized technical support and software teams are capable to support all types of POS terminals, independent of manufacturer, to ensure that any projects, new software roll outs or upgrade programmes are delivered in a professional manner and to agreed timescales and deliverables.
  • Repair and Refurbishment
    Our technical support facilities have readily available spare parts and consumables as well as replacement terminals, to ensure that there is minimum interruption for the merchant and no additional cost to you.
  • Estate Management
    With a strong in-house team and an extensive network of trusted partners, Mellon is able to provide delivery, installation and collection services along regular reports to ensure our customers always know where their assets are and that they obtain an optimum cost of ownership.
  • Logistics
    Mellon’s storage, configuration and dispatch facilities are securely controlled to meet PCI regulations. Each product is individually customised prior to shipping to merchant premises and tracked through to receipt.
ATM Field Services
ATM Field Services
Mellon has long experience in delivering, customizing, installing and supporting ATMs, and the support is what our customers value the most. We pride ourselves for achieving top uptime rates against competition, and for our ability to support an ATM fleet regardless of location.

 

  • Faster response to service calls
  • Fewer service calls
  • Predictive use of spare parts
  • Better availability
  • Better average response time
  • Performance-based preventive maintenance
  • Service performance reporting
  • On-site customer training
  • Customization of products
  • Software and hardware upgrades
  • Bulbs replacement
  • Cassette adjustments or repairs
  • ATM chest combination change
  • Firstline maintenance service (cleaning, paper exchanging etc)
  • ATM lock replacement
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