Contact Centre Services

Contact Centre Services

Customer Support & Telemarketing Services
Customer Support & Telemarketing Services

As an integral part of Mellon Group of Companies comprehensive portfolio, our contact centre services leverage Mellon’s core competences including cutting-edge technology and high level IT developments, expertise in human capital management, extensive know-how and effective operational processes; all delivered in the most efficient way to meet the highest requirements.

  • Customer Acquisition & Retention Services
  • Customer Care Service
  • Call Centre Support Services
  • Help Desk
  • Back Office & Other Complementary Services
  • 9,5 years of cooperation per customer
  • 75% of our customers have increased the volume of assigned projects
  • 87,5% of our customers rank us 1st or rarely 2nd in performance
  • 90.36% CSAT score of our customers
  • 1200+ Employees
  • 150 active projects
  • 65 million+ outbound calls/year
  • 10 million+ inbound calls/year
  • 10 sites
  • Inbound & Outbound campaigns
  • Near-shore & off-shore operations
  • 24/365 operation
  • Multilingual services (20+ Language capabilities)
  • Live agent & IVR capabilities
  • Multi channel (phone, web chat, email, fax, sms, social media)
  • CoB plans for all call centers
  • Certified operations
  • Internationally awarded services
Debt Management & Collection Services
Debt Management & Collection Services

With more than 20 years of experience and 1,000 specialized personnel, Mellon is a leading end-to-end debt management servicer currently managing more than 100 projects with a portfolio than exceeds 14 billion euros.

We combine extensive knowledge, dedicated human resources, agile IT infrastructure and world-class practices in distressed portfolio management to provide a complete solution to any receivables management requirements. We maximize recoveries and speed of collections respecting our customers' reputation and their valuable customer relationships.

In addition to all of the country-specific legislations, Mellon adheres to the International standards ISO9001 and ISO27001 to ensure the highest level of quality and information security.

Services
  • Delinquency management
    • Pre delinquent
    • Early – Medium
    • Late – Write offs
  • Aquired Portfolios
  • Operational and Financial Restructuring
  • Workout strategies
  • Litigation Process
  • Foreclosure actions
Market Analytics
  • Market Track record
  • NPL Performance insight
  • Portfolio Assessment
  • Pricing Advisory
Reporting
  • Operational & SLA Reporting
  • Reporting on demand
  • Management Reports
  • Investor Reports
Complementary Services
  • Due Diligence
  • Insolvency process
  • Liquidation process
  • Collateral assessment and classification
  • REOs evaluation and repositioning strategies
  • Management of judicial procedures & documentation
  • Specific legal support for litigious cases in the recovery process
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