Contact Centre Services

Contact Centre Services

Customer Support & Telemarketing Services
Customer Support & Telemarketing Services

As an integral part of Mellon Group of Companies comprehensive portfolio, our contact centre services leverage Mellon’s core competences including cutting-edge technology and high level IT developments, expertise in human capital management, extensive know-how and effective operational processes; all delivered in the most efficient way to meet the highest requirements.

  • Customer Acquisition & Retention Services
  • Customer Care Service
  • Call Centre Support Services
  • Help Desk
  • Back Office & Other Complementary Services
  • 9,5 years of cooperation per customer
  • 75% of our customers have increased the volume of assigned projects
  • 87,5% of our customers rank us 1st or rarely 2nd in performance
  • 90.36% CSAT score of our customers
  • 1200+ Employees
  • 150 active projects
  • 65 million+ outbound calls/year
  • 10 million+ inbound calls/year
  • 10 sites
  • Inbound & Outbound campaigns
  • Near-shore & off-shore operations
  • 24/365 operation
  • Multilingual services (20+ Language capabilities)
  • Live agent & IVR capabilities
  • Multi channel (phone, web chat, email, fax, sms, social media)
  • CoB plans for all call centers
  • Certified operations
  • Internationally awarded services
INTERESTED IN OUR SERVICES?
Let's discuss!
0 / 500

Join Mellon

Explore current jobs opportunities or send us your CV for future openings.
Learn more on how Mellon is processing your personal data here.

LEARN MORE

Stay Informed

Subscribe to our newsletter and be the first to know the latest news around technology, payments and outsourcing.