Contact Centre Services

Contact Centre Services

Customer Support & Telemarketing Services
Customer Support & Telemarketing Services

As an integral part of Mellon Group of Companies comprehensive portfolio, our contact centre services leverage Mellon’s core competences including cutting-edge technology and high level IT developments, expertise in human capital management, extensive know-how and effective operational processes; all delivered in the most efficient way to meet the highest requirements.

  • Customer Acquisition & Retention Services
  • Customer Care Service
  • Call Centre Support Services
  • Help Desk
  • Back Office & Other Complementary Services
  • 9,5 years of cooperation per customer
  • 75% of our customers have increased the volume of assigned projects
  • 87,5% of our customers rank us 1st or rarely 2nd in performance
  • 90.36% CSAT score of our customers
  • 1200+ Employees
  • 150 active projects
  • 65 million+ outbound calls/year
  • 10 million+ inbound calls/year
  • 10 sites
  • Inbound & Outbound campaigns
  • Near-shore & off-shore operations
  • 24/365 operation
  • Multilingual services (20+ Language capabilities)
  • Live agent & IVR capabilities
  • Multi channel (phone, web chat, email, fax, sms, social media)
  • CoB plans for all call centers
  • Certified operations
  • Internationally awarded services
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