Mellon Contact Services, member of Mellon Group of Companies seeks to hire Full time Agents (Banking Sector)
Your Role
The ideal agents will be excited about the opportunity to assist in reaching a mutually agreed upon payment plan to settle existing past due accounts. Moreover:
- Contact customers to collect overdue payments
- Deal with customers diligently, courteously and professionally while collecting payments
- Answer customer enquiries
- Advise customers on alternative payment plans.
- Achieve monthly targets and Key Performance Indicators
- Data input to CRM system
Requirements
- Native or Excellent knowledge of Greek Language (oral and written)
- High school diploma or equivalent
- Previous experience in customer service, sales, or a related role is preferred, not mandatory
- Computer literate
- Strong phone and verbal communication skills along with active listening
- Good written and verbal communications skills
- Ability to handle stressful situation appropriately
- Team Spirit
Our Offer
- Opportunities to evolve into a leading multinational group
- Several career paths for ambitious personalities
- Multicultural and excellent working environment
- Continuous trainings
Candidates wishing to apply should send their CV at hr@mellongroup.com mentioning the above reference code (ref: MCS_BΑ_18) in the subject, or fill in the form below.