Contact Centre Software Solutions

Contact Centre Software Solutions

Altitude Xperience: Complete Contact Center Software Solution
Altitude Xperience: Complete Contact Center Software Solution

The Altitude Xperience suite is a complete, modular contact center software solution that provides all the functionality required to provide customers with the best experience.

 

The modularity of the contact center software solution allows contact centers to grow according to business needs, avoiding significant upfront investments. Whether you use all the modules, just part of the solution, or use it for 10 or 100 agents, Altitude Xperience, our modular contact center software, gives you the ability to engage with your customers and provide them with outstanding service.

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PureConnect
PureConnect
PureConnect is a unique all-in-one multichannel engagement offering that is simple to administer, flexible and tailorable with comprehensive services for mid-sized to large organizations, available to run both on-premise or in the cloud.

Features & Benefits

  • Connect with your customers with multichannel routing–phone, email, chat, digital channels, even screen share video and co-browsing. PureConnect has voice self-service, excellent integrated routing tools, and outbound dialing with industry-leading detection. It also offers a range of integrations with Salesforce and other CRM tools.
  • Manage your teams with supervisor views and tools: workforce management (WFO/WFM), with quality management, recordings and skills-based routing. If you have structured processes, PureConnect has custom process tools to go further and faster with Interaction Process Automation (IPA).
  • PureConnect is built to integrate with all your other systems. We have off-the-shelf integrations with CRMs from Salesforce to Oracle to Microsoft, with many workforce management tools and all kinds of communications systems. If you have structured processes, PureConnect has custom process tools to go further and faster with Interaction Process Automation (IPA) or Eccentex Case Management.
  • Understand your business better with real-time and historical reports that extend across voice and digital channels. Now, you can see how your customers are really using your systems. Full data integration with your third-party CRM tools makes them work better, too.
PureCloud
PureCloud
PureCloud is built for the contact center customer that doesn’t want to deal with complex configuration and deployment. The platform scales automatically so that you can focus on providing business value to your customers. The PureCloud multi-tenant cloud offering is constantly being improved because the platform was architected for continuous delivery of new features—no upgrade installations required.

Benefits

  • Rapid innovation
  • Scales seamlessly
  • Unwavering reliability
  • Incredible simplicity
  • Modern user interface
  • Deploys in days
  • Integration ecosystem
  • Omnichannel
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Web Conferencing Platform
Web Conferencing Platform

With enterprise-grade video quality, healthcare-grade privacy and patented routing technology, your users will experience true conversational video with crystal clarity. Vidyo delivers industry-leading performance at the highest end of the quality spectrum. Powered by a global footprint of data centers, it provides high availability, low latency and managed Internet route optimization.

01. Rock-Solid Reliability

We deliver maximum uptime, and continuously optimized video delivers the best possible quality in every situation.

02. Patented Routing Technology

Only VidyoCloud provides both temporal and spatial scalability, adjusting the frame rate and resolution to precisely target the best experience for your device.

03. Global Footprint

Strategically located in four continents around the world, our platform provides regional proximity as well as automatic redundancy.

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Liveview & Co-browsing
Liveview & Co-browsing

Provide better and effective customer support by getting a real-time collaboration on your customer’s screen. Support agents can work together with customers to fill in forms, change account settings or purchase items online.

Access your customer’s web screen instantly with single click co-browse and no other URL’s, downloads, installations or embedded codes required. The whole process is completely encrypted and secured. Sensitive information is masked and are never seen by the agent.

 

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Conceptus Debt Collection Software
Conceptus Debt Collection Software
Developed in-house, Conceptus Debt Collection Software is a fully customizable solution able to incorporate the most complex policies and business rules. With Conceptus, the customer has a powerful tool for designing, executing, assessing and modifying debt management strategies.

What differentiates Conceptus Debt Collection Software from other collections systems and applications is that it has been developed by a leading collections agency and thus incorporates unique insight, know-how and experience.

Conceptus is offered either as Software as a Service (SaaS), addressing the needs of small offices of up to 20 workstations or as Software License Agreement (SLA) for larger organizations.

Features

  • Lightweight Ajax based web interface minimizes the response time.
  • Open and expandable software architecture: uses dynamic screens, user defined fields, additional user modules, etc.
  • Fully Fledged security features (password encryption, user roles, data hiding, Stealth, audit log).
  • Flexible workflow strategies for portfolio segmentation.
  • Robust and distributed Infrastructure (easy to set a COB Plan, Minimal downtime).
  • External Systems: Import and export from other databases (automated procedures).
  • Dialer Integrated with Altitude UCI including custom dialing methodology.
  • Real time monitoring tools for the supervisor of agent work.
  • Multi segmentation capabilities; customized for effective monitoring and decision making.
  • Bucket flow monitoring.
  • Supports all delinquencies (early, medium, late, write off, legal etc.) and all products.
  • Flexible and effective Reporting tool.
  • Multilingual & multi currency.
  • User friendly interface/design.
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