Technology Solutions

For optimized, secure transactions

BPM Services

For maximum productivity & ROI

Call Center Services

For improved customer engagement

Debt Recovery Services

For preserving all risk dimensions


Sector solutions

Our proposition for the Healthcare & Insurance industries

Mellon is an established IT integrator and BPO services provider that cooperates with global technology leaders to serve organizations with strong consumer business in the region of Central and SE Europe. Since 1994 we are providing organizations with a range of award-winning solutions and services that enhance customer engagement, whilst improving productivity and reducing operational costs.

For insurance companies, Mellon has put together a portfolio of bespoke solutions and services aiming to optimize the customer value-chain, from new customer acquisition to the collection of premiums and the cross-selling of additional insurance products to existing policy holders.

Our insurance portfolio includes solutions for the contact center, for card-based loyalty and reward schemes, and for mail communication including digitization. It also includes a set of outsourcing services to complement an insurer’s existing processes and resources.

For the healthcare sector, our offering aims to improve patients’ experience, by helping clinics and hospitals to deliver better quality care with greater efficiency.

Our healthcare portfolio includes solutions for patient-provider communications across different channels (mail, telephone, web etc), for queue management and for card-based patient information management systems. It also includes a set of outsourcing services to complement an organization’s existing processes and resources.