Athens, 21 November 2018 - Mellon and Viddget have partnered to transform contact centres across Greece, Albania, Bulgaria, Cyprus, FYROM, Poland, Romania, Serbia and Ukraine by bringing the very latest in interactive video chat solutions.
Viddget is a unique video chat solution that enables the company representatives to communicative with the customers in a more humanized and personalized manner through an easy-to-use video chat, with no installations needed on the customer side. The solution enhances the contact centre’s efficiency and productivity, ultimately increasing the conversion and satisfaction rates. Contact centres can also benefit from the solution’s compatibility with today’s most common online verification systems and easy integration with other systems.
Viddget is a powerful, easy-to-integrate platform, offered either as a cloud or on-premise solution, or as a SaaS through Mellon’s contact centres across the region. The solution is ideal for banks, insurance and telecommunication organizations, as well as e-commerce companies.
“Taking advantage of technology, we add additional human touch to every customer interaction and help organizations increase their sales and customer satisfaction”, commented JP Lyttinen, CEO at Viddget.
“Together with Viddget, Mellon ushers in the new era in customer experience. This partnership underlines Mellon’s strong commitment to transform the way in which organizations serve their clients and drive their digital transformation”, commented Angelos Angelidis, Group CCS Business Line Head at Mellon Group of Companies.
Mellon is a leading multinational group operating in the Central and SE Europe. Mellon’s offering consists of technology solutions, contact centre and business process outsourcing services that facilitate customer interactions and transactions. Mellon has been benchmarked and awarded by top international organizations including Europe's 500 Entrepreneurs for Growth, Best Workplaces, European Business Awards and Contact Center World Awards.
Viddget is a leading SaaS-solution provider with operations throughout Nordics and Europe. Viddget adds additional digital sales and service channel to all customers working with sales, support and customer service. Cutting-edge interactive video chat solutions enable customers to increase their sales, customer satisfaction, conversion rate and basket value. In today’s competitive market, service is sales and Viddget adds a more personalized human touch to all digital customer interactions.
