Athens, 10 May 2017 - Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, successfully completed acquisition of Interactive Intelligence at the end of 2016. Today, Genesys is announcing its intent to support and expand cooperation with long-time Interactive Intelligence partner Mellon Group of Companies.
Genesys has developed best-in-class customer experience capabilities as recognized by leading industry analysts. The company serves over 10,000 customers in more than 100 countries supporting over 25 billion customer interactions per year. By combining the Genesys and Interactive Intelligence product portfolios, Genesys is able to support customers of any size, geography or industry with the most complete portfolio available in the cloud and on-premise.
“With this announcement, Genesys ushers in a new era in customer experience,” said Paul Segre, chief executive officer of Genesys. “The combination of Genesys and Interactive Intelligence creates the largest innovation leader purely focused on delivering exceptional customer experiences at scale, around the world.”
Mellon Technologies, a strategic member of global Genesys partner family, aims to bring cutting-edge customer experience solutions to organizations across not only Greece, but also the Cypriot, Macedonian, Albanian, Bulgarian, Romanian, Serbian, Polish and Ukrainian markets. PureConnect (ex Interactive Intelligence portfolio) will be accessible in the region via Mellon Technologies and will be focused on Commercial market.
“Mellon’s experience and local expertise combined with the comprehensive product portfolio of Genesys form a unique offer for the local markets. This partnership brings together world-leading all-in-one solutions for customer care and professional support that directly address our customers’ needs,” commented Apostolos Kemos, Genesys Sales Director for Central South East Europe.
“Contact centres face big challenges related to infrastructure, budget and processes management. Our partnership with Genesys underscores Mellon’s strong commitment to continuously support our customers by offering the best breed of contact centre solutions,” said Nikos Kounoupas, Business Unit Manager at Mellon Technologies.
