Mellon expands its portfolio of software solutions with the cutting edge live customer collaboration suite from unblu
Athens, 27 March 2017 Mellon and unblu have partnered to bring the very latest in secure live engagement solutions and outstanding customer experience to banks and other organizations in the wider region where the two companies cooperate.
As a renowned specialist in contact centre and customer experience technologies, Mellon together with the leading live engagement solutions vendor for financial services unblu, have formed a strategic partnership to leverage their expertise and solutions in helping their customers drive adoption of new initiatives throughout their region.
With demand for compelling customer service growing daily, the ability to support and advise customers as personally as possible through digital channels and in real time is becoming a necessity. With the adoption of the unblu suite which offers liveview chat, co-browsing, collaboration, document sharing and video chat, lengthy and frustrating phone calls and time consuming trips to and from organizations will become a thing of the past.
“Mellon’s portfolio addresses the need for operational and business efficiency of organizations with strong consumer business, they are an excellent match for unblu and their established presence will enable us to seamlessly extend our capabilities into new regions”, said Luc Halidmann of unblu.
“Our partnership with unblu, a leader in customer collaboration software, underlines Mellon’s commitment to continuously support our clients by offering innovative solutions to transform their business, drive their digital transformation and deliver outstanding customer experiences”, commented Nikos Kounoupas, Business Unit Manager at Mellon Technologies.
The two companies invite you to join them for a Business Breakfast in Athens on the 3rd April at the Electra Metropolis Hotel from 9.30 to 12pm to learn more about the capabilities they can bring you together. To register, please contact Mellon at marketing@mellongroup.com
About Mellon Group of Companies
Mellon is one of the largest IT companies in the Central and SE Europe, Cyprus, Turkey and Egypt. Mellon’s offering consists of solutions and services that facilitate customer interactions and transactions. Our offering addresses the needs of organizations with strong consumer business to operate more efficiently and competitively, representing international leading companies such as Genesys-Interactive Intelligence, Ingenico, Gemalto, Diebold-Nixdorf, Fiserv, NemoQ, Experian, Robur, THALES e-security, Matica Systems, LG, NEC etc. Mellon has been benchmarked and awarded by top international organizations including Europe's 500 Entrepreneurs for Growth, Best Workplaces, European Business Awards and Contact Center World Awards. For more information, visit www.mellongroup.com
About unblu
unblu inc. provides web customer collaboration software with a vision to bring personal online guidance and interaction to every website. With hundreds of organizations already using unblu´s co-browsing solutions, the company is helping its customers to transform the way online business is done. With unblu you can bring the dynamics of an in person interaction to your online channels, combining an in store experience with the reach of the web.
